... Customer Relationship Management Frameworks

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	*Gebert et al - Customer Knowledge Management Model, KM (goal) Pyramid		*Gebert et al - Customer Knowledge Management Model, KM (goal) Pyramid
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		+	*Kopp - Wissensmanagement in der Neukundenakquisition im Firmenkundengeschäft

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Revision as of 09:53, 1 February 2007

• Gebert et al - Customer Knowledge Management Model, KM (goal) Pyramid

• Kopp - Wissensmanagement in der Neukundenakquisition im Firmenkundengeschäft