... Business Process Management Frameworks

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  • Landenberger/Schildhauer - Stufen der Prozeßintegration


  • NeumannN - 5-Ebenen-Konzept des prozessorientierten Wissensmanagements


  • Remus - Prozeßorientiertes WM


  • Samsung SDI - Process innovation-based knowledge management
  • Smart et al - Conceptual model of KM, KM model with a business process context


  • Trmal/Zelger - Geschäftsprozess KM-Projekt


  • Weih - Wissensbasiertes CRM-Modell; Prozessorientiertes, wissensbasiertes CRM-Vorgehensmodell
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