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ATT Systems zeroes in on regional expansion
For the typical male, a queue program is just this - press a button, have a queue ticket, and wait for your personal switch. But there is often a lot more to some queue procedure than meets the attention. With some impressive imagining, ATT Programs formulated an intelligent and more reliable queue process; a person which tracks the crucial element effectiveness indicators of customer care officers by capturing appropriate studies because they do the job.
'At anyone time, we could monitor what a customer support officer is undertaking at his counter, when it comes to how successful he's in handling phone calls or customers,' states ATT Systems' chief government Kenny Teo.
Employers, consequently, can collect knowledge during the location of customer support and enhance existing service specifications. The smart queue program is a person of many IT alternatives created by ATT Devices.
Many others include working with quick message assistance (SMS) to remind buyers of their appointments and facilitating real-time on the net visibility of true crowd dimensions at an event.
The technology firm, a first time winner of the Enterprise 50 Awards final 12 months, specialises in developing and building electronic programs and sub-systems for the wellbeing treatment, aviation, and targeted traffic administration sectors.
It caters to clients in the private and manifeste sectors, which includes government bodies like the Land Transportation Authority, SingHealth polyclinics, plus the Central Provident Board, and businesses like Changi Airport Group and CapitaLand.
ATT Programs has options to develop aggressively while in the subsequent three to 5 decades, that will comprise an original community giving, claims Mr Teo, who's an digital and electrical engineer by education and features a diploma in science and management.
Check out the ATT Systems news release here.
Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong
Contributed by Boteas WEL. Wong
Written by Quebec . TL. Jansen Loh take a look at the website to acquire extra info Teo Chin Tiong
