User:Janseonloh
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ATT Systems zeroes in on regional expansion
To your typical male, a queue procedure is solely this - press a button, have a queue ticket, and wait on your turn. But there could be a lot more to a queue process than fulfills the eye. With some revolutionary imagining, ATT Units produced an intelligent and more efficient queue technique; one which tracks the main element functionality indicators of customer support officers by capturing pertinent studies since they perform.
'At any one time, we can easily monitor what a customer care officer is carrying out at his counter, when it comes to how successful he's in dealing with calls or consumers,' states ATT Systems' chief executive Kenny Teo.
Employers, consequently, are able to gather data within the area of customer support and strengthen current assistance standards. The smart queue process is a person of several IT options produced by ATT Units.
Some others consist of using brief message service (SMS) to remind clients of their appointments and facilitating real-time on the net visibility of specific crowd measurement at an event.
The technologies company, a primary time winner with the Business 50 Awards final 12 months, specialises in developing and building electronic devices and sub-systems for that overall health treatment, aviation, and targeted visitors management sectors.
It caters to consumers from your private and general public sectors, which includes authorities bodies such as the Land Transport Authority, SingHealth polyclinics, and the Central Provident Board, and organizations like Changi Airport Team and CapitaLand.
ATT Devices has programs to expand aggressively in the subsequent 3 to five a long time, that will comprise an initial general public giving, claims Mr Teo, that is an digital and electrical engineer by teaching and has a degree in science and administration.
Check out the ATT Systems news release here.
Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong
Written by Quebec . TL. Jansen Loh For affiliated information Tan Ann Jee
