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ATT Systems zeroes in on regional expansion
Into the common guy, a queue procedure is simply this - press a button, get yourself a queue ticket, and wait around to your change. But there could be additional into a queue method than fulfills the eye. With some impressive imagining, ATT Methods produced an intelligent and a lot more effective queue procedure; 1 which tracks the true secret functionality indicators of customer care officers by capturing relevant figures because they do the job.
'At any one time, we can easily track what a customer care officer is undertaking at his counter, in terms of how economical he is in dealing with calls or consumers,' says ATT Systems' chief govt Kenny Teo.
Employers, in turn, are able to accumulate info within the space of customer support and boost present company requirements. The smart queue technique is a person of multiple IT remedies designed by ATT Devices.
Others include things like making use of brief message provider (SMS) to remind customers of their appointments and facilitating real-time on the net visibility of precise crowd dimensions at an event.
The know-how company, a primary time winner in the Enterprise fifty Awards last 12 months, specialises in coming up with and building digital techniques and sub-systems to the overall health care, aviation, and visitors administration industries.
It caters to customers from the non-public and manifeste sectors, which incorporates federal government bodies just like the Land Transport Authority, SingHealth polyclinics, along with the Central Provident Board, and firms like Changi Airport Group and CapitaLand.
ATT Devices has strategies to improve aggressively in the up coming 3 to 5 decades, which is able to comprise an preliminary general public presenting, states Mr Teo, that's an electronic and electrical engineer by schooling and provides a diploma in science and administration.
Check out the ATT Systems news release here.
Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong
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