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ATT Systems zeroes in on regional expansion
Towards the average guy, a queue process is just this - press a button, get a queue ticket, and wait around for the switch. But there can be extra into a queue technique than meets the eye. With some innovative imagining, ATT Devices produced an smart and a lot more productive queue system; just one which tracks the crucial element effectiveness indicators of customer care officers by capturing relevant studies since they work.
'At anyone time, we could monitor what a customer care officer is executing at his counter, with regards to how efficient he is in handling calls or prospects,' claims ATT Systems' chief executive Kenny Teo.
Employers, in turn, will be able to obtain data from the spot of customer support and strengthen current assistance standards. The smart queue system is one particular of various IT alternatives produced by ATT Techniques.
Other individuals involve applying limited message service (SMS) to remind prospects of their appointments and facilitating real-time on-line visibility of precise crowd dimensions at an celebration.
The engineering organization, a primary time winner of the Business fifty Awards final calendar year, specialises in constructing and producing electronic methods and sub-systems for that wellness care, aviation, and targeted visitors administration industries.
It caters to consumers within the private and general public sectors, which incorporates federal government bodies just like the Land Transport Authority, SingHealth polyclinics, and also the Central Provident Board, and organizations like Changi Airport Team and CapitaLand.
ATT Systems has options to develop aggressively from the upcoming three to five many years, which will comprise an preliminary community providing, claims Mr Teo, that is an digital and electrical engineer by training and features a degree in science and administration.
Check out the ATT Systems news release here.
Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong
Contributed by Boteas WEL. Wong
Written by Quebec . TL. Jansen Loh endure to achieve understanding about this Tan Ann Jee
