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[edit] ATT Systems zeroes in on regional expansion
Into the typical man, a queue process is solely this - press a button, have a queue ticket, and wait around to your convert. But there might be additional to some queue technique than satisfies the attention. With some revolutionary imagining, ATT Techniques formulated an smart plus more productive queue technique; a single which tracks the main element effectiveness indicators of customer care officers by capturing suitable statistics as they function.
'At anybody time, we will monitor what a customer care officer is carrying out at his counter, when it comes to how economical he's in managing calls or buyers,' states ATT Systems' chief govt Kenny Teo.
Employers, in turn, will be able to gather facts within the place of customer care and enhance present services standards. The intelligent queue procedure is just one of numerous IT solutions created by ATT Systems.
Other people incorporate making use of short message service (SMS) to remind customers of their appointments and facilitating real-time online visibility of true crowd size at an celebration.
The know-how corporation, a first time winner of the Business fifty Awards very last 12 months, specialises in planning and developing digital programs and sub-systems for that well-being treatment, aviation, and visitors management sectors.
It caters to consumers from your personal and general public sectors, which incorporates authorities bodies just like the Land Transport Authority, SingHealth polyclinics, as well as the Central Provident Board, and organizations like Changi Airport Team and CapitaLand.
ATT Systems has options to increase aggressively inside the upcoming 3 to five years, which will comprise an original community presenting, claims Mr Teo, that is an electronic and electrical engineer by instruction and provides a degree in science and management.
Check out the ATT Systems news release here.
Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong
Contributed by Boteas WEL. Wong
Written by Quebec . TL. Jansen Loh click on here to acquire Att Systems
