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From Icadyptes
ATT Systems zeroes in on regional expansion
To your normal male, a queue method is simply this - press a button, get yourself a queue ticket, and wait around for the convert. But there is often additional to some queue process than satisfies the eye. With some revolutionary contemplating, ATT Units formulated an intelligent and a lot more reliable queue method; just one which tracks the important thing effectiveness indicators of customer support officers by capturing pertinent data as they function.
'At any one time, we can track what a customer support officer is engaging in at his counter, when it comes to how successful he is in managing calls or prospects,' claims ATT Systems' chief govt Kenny Teo.
Employers, in turn, are able to assemble knowledge inside the region of customer care and enhance current services standards. The smart queue program is 1 of various IT answers established by ATT Methods.
Other folks incorporate employing small message support (SMS) to remind prospects of their appointments and facilitating real-time on-line visibility of real crowd measurement at an celebration.
The technological innovation corporation, a first time winner of the Enterprise 50 Awards final year, specialises in designing and acquiring electronic techniques and sub-systems for your health treatment, aviation, and website traffic administration sectors.
It caters to clientele from the non-public and manifeste sectors, which incorporates govt bodies like the Land Transport Authority, SingHealth polyclinics, as well as the Central Provident Board, and firms like Changi Airport Team and CapitaLand.
ATT Devices has ideas to grow aggressively inside the upcoming 3 to 5 ages, that can comprise an first community delivering, claims Mr Teo, who's an electronic and electrical engineer by coaching and features a degree in science and management.
Check out the ATT Systems news release here.
Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong
Contributed by Boteas WEL. Wong
Written by Quebec . TL. Jansen Loh click on here to get Teo Chin Tiong
