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[edit] ATT Systems zeroes in on regional expansion
To your average guy, a queue method is solely this - press a button, get a queue ticket, and wait around for your personal switch. But there will be more to some queue method than meets the eye. With some progressive thinking, ATT Programs created an intelligent plus much more productive queue method; one particular which tracks the important thing overall performance indicators of customer service officers by capturing relevant data since they get the job done.
'At anybody time, we could observe what a customer support officer is carrying out at his counter, with regards to how successful he's in handling phone calls or buyers,' states ATT Systems' chief executive Kenny Teo.
Employers, consequently, are able to collect info in the location of customer support and boost present services requirements. The intelligent queue procedure is just one of various IT options created by ATT Programs.
Other people involve utilizing quick message assistance (SMS) to remind consumers of their appointments and facilitating real-time on the internet visibility of exact crowd measurement at an function.
The know-how company, a first time winner of your Business 50 Awards previous yr, specialises in creating and establishing electronic methods and sub-systems for that wellness treatment, aviation, and visitors administration industries.
It caters to consumers with the personal and community sectors, which includes authorities bodies just like the Land Transportation Authority, SingHealth polyclinics, and the Central Provident Board, and corporations like Changi Airport Group and CapitaLand.
ATT Devices has blueprints to grow aggressively during the future a few to 5 ages, that will comprise an original manifeste offering, claims Mr Teo, who is an electronic and electrical engineer by education and contains a degree in science and administration.
Check out the ATT Systems news release here.
Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong
Contributed by Boteas WEL. Wong
Written by Quebec . TL. Jansen Loh know much more about Teo Chin Tiong
