Current Accounts

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	==Account Charges==		==Account Charges==
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		+	====Good Points====
		+	Used to be a good banking service.
		+
		+	====Bad Points====
		+	1. Clearly trying to get rid of all low-income customers.
		+
		+	2. Gouging existing customers -- see below.
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		+	====General Comments====
		+	I have just received my monthly statement. For each of the five days on which I exceeded my overdraft limit, first direct has charged me £25. Total charge: £125 Plus, of course, there's the debit interest -- just over £8. How can this have any relation to the costs that first direct have incurred in servicing my overdraft???
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		+	I joined first direct 15-20 years ago, because I was so upset about Nat West charging me around £30 twice for sending me a letter to tell me I was overdrawn.
		+
		+	But this is far worse. Not just is the sum significantly larger, but first direct haven't been sending me a letter each time I exceed my limit. Instead, they accumulate the charges and tell you the total at the end of the month.
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		+	I hope that customers desert first direct in their thousands. Can anyone suggest an alternative bank with online and telephone banking?
		+
	* See [http://www.reviewcentre.com/review359939.html 28th April 2008]		* See [http://www.reviewcentre.com/review359939.html 28th April 2008]

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Revision as of 13:16, 30 April 2008

Contents 1 Account Charges 1.1 Good Points 1.2 Bad Points 1.3 General Comments

Account Charges

Good Points

Used to be a good banking service.

Bad Points

1. Clearly trying to get rid of all low-income customers.

2. Gouging existing customers -- see below.

General Comments

I have just received my monthly statement. For each of the five days on which I exceeded my overdraft limit, first direct has charged me £25. Total charge: £125 Plus, of course, there's the debit interest -- just over £8. How can this have any relation to the costs that first direct have incurred in servicing my overdraft???

I joined first direct 15-20 years ago, because I was so upset about Nat West charging me around £30 twice for sending me a letter to tell me I was overdrawn.

But this is far worse. Not just is the sum significantly larger, but first direct haven't been sending me a letter each time I exceed my limit. Instead, they accumulate the charges and tell you the total at the end of the month.

I hope that customers desert first direct in their thousands. Can anyone suggest an alternative bank with online and telephone banking?

• See 28th April 2008