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ATT Systems zeroes in on regional expansion
For the typical gentleman, a queue technique is solely this - press a button, get yourself a queue ticket, and wait for your change. But there can be much more into a queue method than fulfills the eye. With some impressive imagining, ATT Methods designed an intelligent and a lot more economical queue system; a person which tracks the key performance indicators of customer care officers by capturing applicable figures because they get the job done.
'At anybody time, we could track what a customer support officer is doing at his counter, regarding how economical he's in dealing with phone calls or clients,' says ATT Systems' chief executive Kenny Teo.
Employers, in turn, can easily accumulate data within the space of customer service and make improvements to present provider specifications. The smart queue method is one particular of numerous IT remedies made by ATT Programs.
Many others involve utilizing small message service (SMS) to remind clients of their appointments and facilitating real-time on-line visibility of exact crowd size at an celebration.
The technological innovation business, a primary time winner with the Business fifty Awards very last yr, specialises in creating and establishing electronic methods and sub-systems for that wellbeing treatment, aviation, and website traffic administration sectors.
It caters to shoppers from the personal and public sectors, which incorporates government bodies just like the Land Transport Authority, SingHealth polyclinics, as well as Central Provident Board, and organizations like Changi Airport Group and CapitaLand.
ATT Programs has blueprints to expand aggressively from the subsequent 3 to 5 years, that can comprise an first community presenting, claims Mr Teo, who's an electronic and electrical engineer by coaching and provides a diploma in science and management.
Check out the ATT Systems news release here.
Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong
Contributed by Boteas WEL. Wong
Written by Quebec . TL. Jansen Loh read additional about Tan Ann Jee
