No Charge Order
From Ntcc
To enter a no charge order, the “no charge form” must be completed and sent to Clarksville Product Support for approval.
Each sales office has its own individual form, NTCC does not have one. So the form must be filled out by the sales office. They will need a job number and sales order number to complete the form. The new order can be placed on the original job if need be.
Once the form is complete and sent to product support, product support will approve the request by sending a Design SPA#.
The new order will need to be entered in DOE. Proceed with the required order information needed before entering DOE. Once complete, continue to DOE.
Once in DOE:
- Check the ‘No Charge’ box (This is very important, as it cannot be changed once the order is entered. If it is forgotten, a new order will need to be entered)
- Enter the Design SPA# supplied by product support in the ‘Design Auth’ box.
- Enter Sales Order #
- Select Requested Delivery Window
- Add the items that need to be ordered
- Select OK
In the Sales Order Summary you will notice the ‘Ent $’ is $0.00, this is the desired outcome.
Transmit order and proceed as normal.
