From Ntcc

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-	<h1>NTCC STANDARD PROCEDURES</h1>	+	<h1>NTCC PROCEDURES</h1>
-	[[Call Flow Chart]]	+	<h3>[[Call Flow Chart]]</h3>
-	[[Coatings]]	+	<h3>[[Express Warehouse]]</h3>
-	[[Express Warehouse]]	+	<h3>[[No Charge Order]]</h3>
-	[[No Charge Order]]	+	<h3>[[Routing Orders in UPDS]]</h3>
-	[[Routing Orders in UPDS]]	+	<h3>[[Serial Number Look-Up In AS400]]</h3>
-	[[Serial Number Look-Up In AS400]]	+	<h3>[[Variations]]</h3>
-	[[Warranty Only Order]]	+	<h3>[[Warranty Only Order]]</h3>
-		+
-		+
-	<h1>NTCC ADVANCED PROCEDURES</h1>	+
-		+
-	== Credit Card Order ==	+
-	The “Credit Card Transaction Document” is required to be filled out for a NTCC credit card order.  The document can be found on the J Drive.  You will need the following pieces of information to complete the form:	+
-	* Customer with enterprise account number	+
-	* Sales order number and job number	+
-	* Customer credit card info  (type of card, name on card, card#, exp date)	+
-	* Total amount of sale	+
-	* Expected ship date of order	+
-		+
-		+
-	With this information, fill out the Credit Card Transaction Document to include everything but the credit card number (per Sarbanes-Oxley Act).  Once completed, forward, via e-mail, to the credit contact for the applicable sales region.  The following is a sample note to include on the e-mail to accompany the document:	+
-		+
-	''”Attached is a credit card transaction document for Jones Heating & Air.  At your earliest convenience, please call me and I can provide the credit card number over the phone.”''	+
-		+
-		+
-	While waiting for the call, process the order through to FOE.  In Lynx, you will proceed as normal with only the following subtle changes in FOE:	+
-	* On the credit job window, select “To Follow” for PO Number.	+
-	* Under the Credit Terms drop down box, select “CCARD”	+
-		+
-		+
-	Do not transmit the order to Kodiak at this time.  Depending on circumstances of the order, try to give the credit contact ample time to call.  If you have not heard back in reasonable amount of time, call the credit contact to provide the credit card number.	+
-		+
-		+
-	If declined, you will need to go back to sales/parts contact and start the credit card process over with a different credit card.  If approved, the credit contact should provide you with a six digit credit card approval number.  This number now becomes the PO Number.  Go back into FOE and change the PO number from “To Follow” to “Credit appr# 000001” with the six digit number provided by Credit.	+
-		+
-		+
-	You can now transmit the order from FOE to Kodiak.  Once through FOE, the order should be in credit review in Kodiak.  (La Crosse can not credit approve the order until it is in Kodiak.)  If you need credit approval, advise the credit contact that provided the credit card authorization.  Once the order is approved by Credit, process the order in Kodiak as necessary.	+
-		+
-	== No Charge Order ==	+
-	<p>To enter a no charge order, the “no charge form” must be completed and sent to Clarksville Product Support for approval.</p>	+
-	<p>Each sales office has its own individual form, NTCC does not have one.  So the form must be filled out by the sales office.  They will need a job number and sales order number to complete the form.  The new order can be placed on the original job if need be.</p>	+
-	<p>Once the form is complete and sent to product support, product support will approve the request by sending a Design [[SPA]]#.</p>	+
-	<p>The new order will need to be entered in [[DOE]].  Proceed with the required order information needed before entering [[DOE]].  Once complete, continue to [[DOE]].</p>	+
-	Once in [[DOE]]:	+
-	# Check the ‘No Charge’ box (This is very important, as it cannot be changed once the order is entered.  If it is forgotten, a new order will need to be entered)	+
-	# Enter the Design [[SPA]]# supplied by product support in the ‘Design Auth’ box.	+
-	# Enter Sales Order #	+
-	# Select Requested Delivery Window	+
-	# Add the items that need to be ordered	+
-	# Select OK	+
-	<p>In the Sales Order Summary you will notice the ‘Ent $’ is $0.00, this is the desired outcome.</P>	+
-	<p>Transmit order and proceed as normal.</p>	+
-		+
-	== Serial #'s in AS400 ==	+
-	Follow these steps to find a serial number in [[AS400]].	+
-	#Hit Esc and type ‘GO WHSEMNU’.	+
-	#Type ‘1’, then hit Enter for Serial No. Entry.	+
-	#Type the MS# into the MS# field.	+
-	#In the model number field, type in '1P' followed by the model# (no spaces).	+
-	#Hit F5 and the serial #(s) should display.	+
-	#Hit F3 to exit.	+
	<h1>Index Of Sub Pages</h1>		<h1>Index Of Sub Pages</h1>
Line 109:		Line 55:
	S		S
		+	*[[Seismic Curbs]]
	*[[Serial Number Look-Up In AS400]]		*[[Serial Number Look-Up In AS400]]
	*[[SPA]]		*[[SPA]]
Line 114:		Line 61:
	U		U
	*[[UPDS]]		*[[UPDS]]
		+
		+	V
		+	*[[Variations]]
	W		W
	*[[Warranty]]		*[[Warranty]]
	*[[Warranty Only Order]]		*[[Warranty Only Order]]
		+
	<h1>Test Area</h1>		<h1>Test Area</h1>

---

Current revision as of 16:35, 10 December 2012

Contents 1 Welcome to the NTCC SOP 1.1 Notes 1.2 Warning 2 NTCC PROCEDURES 2.1 Call Flow Chart 2.2 Express Warehouse 2.3 No Charge Order 2.4 Routing Orders in UPDS 2.5 Serial Number Look-Up In AS400 2.6 Variations 2.7 Warranty Only Order 3 Index Of Sub Pages 4 Test Area 4.1 Example 2nd Level Heading 4.1.1 Example 3rd Level Heading 4.2 Back to 2nd Level 4.2.1 Helpful links

Welcome to the NTCC SOP

A wiki is a powerful tool that allows multiple users to collaborate and share content rapidly. The best example of this is Wikipedia, which is powered by the exact same software that this wiki is!

Notes

• The goal is to combine NTCC procedures into one area for easy access
• This site allows logged in users to view and the Admin user to edit
• With a wiki users add and edit on the fly
• As editing skills become more advanced, would like to incorporate multiple pages as well as enhance search function
• Reference Index for list of sub-pages. Many were created to enhance the 'search' function

Warning

This is a public domain and could possibly be viewed by anyone, so confidential information should not be used. Even when the privacy settings are set to hide the page, there is risk of the page being hacked.

NTCC PROCEDURES

Call Flow Chart

Express Warehouse

No Charge Order

Routing Orders in UPDS

Serial Number Look-Up In AS400

Variations

Warranty Only Order

Index Of Sub Pages

A

• AS400

C

• Call Flow Chart
• Coatings
• COJO (Coordinated Job)

D

• DOE

E

• Express Warehouse

H

• HTML Codes

N

• No Charge Order
• No Charge

R

• Routing Orders in UPDS

S

• Seismic Curbs
• Serial Number Look-Up In AS400
• SPA

U

• UPDS

V

• Variations

W

• Warranty
• Warranty Only Order

Test Area

You can use this area to test and practice.

Example 2nd Level Heading

There is a quick button for this or you can use the 'h' tags

Example 3rd Level Heading

If there are more than 1 paragraphs, you can use the 'p' tags to create paragraphs or double space. Otherwise all the sentences will run together.

Or use a br/ at the end of the sentence
It will take you to the next line without a space like /p.
Like this

1. Use pound sign for numbers, not the actual number
2. Like this

• Use star for bullet points

• Colon, Star to indent

Back to 2nd Level

To link to a sub page, enter the code as DOE

Helpful links

This site's "Wiki Code" is HTML. If you need help or would like to go more advanced on the coding, below are some helpful links.

• w3 schools tutorial
• Basic Editing Video on Vimeo
• How to make a successful wiki
• Help Page
• HTML Codes