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[edit] ATT Systems zeroes in on regional expansion
To the typical man, a queue procedure is solely this - press a button, receive a queue ticket, and wait for the transform. But there may be much more into a queue procedure than fulfills the attention. With some impressive thinking, ATT Devices produced an smart and much more economical queue method; one which tracks the crucial element effectiveness indicators of customer care officers by capturing related stats as they work.
'At anybody time, we can easily track what a customer care officer is engaging in at his counter, with regards to how effective he is in handling calls or shoppers,' states ATT Systems' chief govt Kenny Teo.
Employers, consequently, will be able to assemble knowledge within the area of customer service and make improvements to present provider expectations. The intelligent queue procedure is one of various IT solutions established by ATT Devices.
Some others incorporate using small message assistance (SMS) to remind buyers of their appointments and facilitating real-time on the web visibility of specific crowd dimension at an function.
The technological innovation business, a first time winner from the Enterprise 50 Awards final year, specialises in designing and creating digital techniques and sub-systems for that health treatment, aviation, and visitors administration sectors.
It caters to shoppers from your personal and public sectors, which includes federal government bodies like the Land Transportation Authority, SingHealth polyclinics, plus the Central Provident Board, and enterprises like Changi Airport Team and CapitaLand.
ATT Systems has plans to improve aggressively during the subsequent 3 to five several years, which can comprise an first general public giving, claims Mr Teo, that's an digital and electrical engineer by schooling and includes a degree in science and management.
Check out the ATT Systems news release here.
Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong
Contributed by Boteas WEL. Wong
Written by Quebec . TL. Jansen Loh For connected information Att Systems
