Ask her why she's crying
From Create Your Own Story
You walk over to her and kneel down so you're at her level. "Why are you upset?" you ask the crying little girl. She shows you a scrape on her knee and sniffles. "Mommy was being mean to me", she says, "so I ran away, but I forgot to tie my shoes, and I fell and hurt my knee." She sniffles again. What do you do?
Do you:
